CompariPress License Not Valid! - Kayako eSupport Help Desk Software

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	CompariPress License Not Valid!

Article If you are getting the following error within your CompariPress Configuration area "License Not Valid", then please check the following:

- You have entered the CompariPress members username and password which you used to signup with into the CompariPress PCU configuration area correctly. The most common cause of the 'license invalid' error is caused by entering the wrong username and/or password.

If you are certain you have entered the correct username and password then have you completed our server compatiblity check? If not then please do so by:

1) Downloading our server compatibility checker at http://www.comparipress.com/cptest.zip
2) Unzip the package and upload cptest.php to the root of your website via ftp
3) Run the script by entering www.yourdomain.com/cptest.php into your web browser
4) Make sure all messages say 'PASS', if any of them say fail please contact your web host to resolve the issues

If doing the above does not solve your problem, please submit a ticket or visit the members support forum and a member of our support staff will be in touch with you as soon as possible.

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16 Mar 2010 9:55 PM